Store Policies
Welcome to A&G Scented Candles! Please take a moment to review our store policies to ensure a smooth and enjoyable shopping experience. We are committed to providing you with high-quality, handcrafted candles and exceptional customer service. This page outlines everything you need to know about our products, sales, shipping, returns, and safety guidelines.
About Our Store
We are a shop dedicated to crafting handmade scented candles with dedication and love. Each candle is carefully created, so it may present slight variations in color, design, or aroma. These variations make each piece unique.
Sales Policy
.All our candles are handmade.
.Some candles can be personalized according to customer request.
.By making a purchase, the customer accepts our store policies.
.Personalized orders require additional processing time.
Shipping Policy
.Orders are processed within 10 to 20 days.
.Delivery times may vary depending on the postal service.
.We are not responsible for delays caused by the shipping company.
.Make sure to correctly enter your address before finalizing your purchase.
Returns and Exchanges Policy
.Due to the handmade and, in many cases, personalized nature of our products:
- We do not accept returns or exchanges.
- Claims will only be accepted if the product arrives damaged during shipping.
- In that case, the customer must contact us within 24 hours after delivery, sending photos of the product.
Safety Notice - Very Important
Warning: Never leave a lit candle unattended.
Keep out of reach of children and pets.
Always place the candle on a heat-resistant surface.
Do not light the candle near flammable materials.
Taxes
The corresponding Florida state taxes are automatically calculated at checkout, according to current law.
(In Miami, it is approximately 7%)
Contact
If you have any questions, doubts, or want a custom order, you can contact us through:
Email: agvelas1015@gmail.com
Phone/WhatsApp: (786) 537-0384